Support & Services

Support Programs

Support programs are governed by mutually agreed terms and conditions. Availability, response times, and services vary by agreement.

Contact & Support Channels

Email Support:

Customer Hub:

  • Portal: Registered customers only

  • Purpose: Product-specific issues, documentation, and resources

  • Access: Requires customer account and NDA for proprietary materials

Documentation & Resources

Bunker-Centric Architecture (BCA) Documentation:

This documentation covers BCA architecture, APIs, platform guides, security, operations, development, and use cases.

CLARE-Hypervisor Documentation:

Detailed CLARE-Hypervisor documentation, configuration guides, and technical specifications are available through the Customer Hub (registered customers only, NDA required).

Community

Licensing

Accelerat offers flexible licensing models:

Per-Piece Licensing:

  • License per individual device/application deployment

  • Pricing depends on deployment volume

Per-Application Licensing:

  • Fixed price per application regardless of device count

  • Ideal for multi-device deployments

Compliance Support

Accelerat can support regulatory compliance activities, including:

  • Assess compliance requirements for your target markets

  • Map BCA features to regulatory frameworks (CRA, IEC 62443, etc.)

  • Implement security and documentation requirements

  • Prepare for third-party audits and certifications

Support scope depends on the deployment and agreed engagement.

Feature Requests

To request new features or enhancements:

  1. Submit your request via Customer Hub

  2. Provide details about your use case and requirements

Feedback & Bug Reports

Non-Customers:

Registered Customers:

  • Use Customer Hub

  • Create support ticket with full details

What to Include:

  • Device hardware information and Bunker version

  • Exact, repeatable reproduction steps

  • Complete error messages and relevant system logs

  • Your environment details (storage type, CPU configuration, etc.)

Newsletter & Updates

Stay Updated:

Subscribe to Accelerat news and announcements:

  • Newsletter: https://accelerat.eu (subscribe on website)

  • Topics: Product announcements, security updates, feature releases, upcoming webinars

  • Frequency: Regular updates and event notifications

Proof of Concept Program

Interested in evaluating Bunker-Centric Architecture for your use case? Accelerat offers a collaborative Proof of Concept (PoC) program.

Program Overview:

We can collaborate to integrate your technology or use case with Bunker-Centric Architecture at no charge, allowing you to test and evaluate the technology under controlled conditions.

Process:

  1. Initial Call: Discuss your requirements, use case, and evaluation goals

  2. Feasibility Analysis: Assess technical fit, effort, and timeline

  3. Implementation (if feasible): Collaborate on integration and testing

  4. KPI Evaluation: Measure performance, security, and deployment metrics

Conditions:

PoC programs are subject to mutual agreement and conditions. Factors considered include:

  • Technical feasibility and complexity

  • Timeline and resource requirements

  • Potential strategic value to both parties

  • Confidentiality and IP requirements

To discuss a Proof of Concept opportunity, contact info@accelerat.eu.